What exactly does Oktya do?

We build three things for your business: AI agents that handle, qualify and sell on WhatsApp and Instagram 24/7; custom software (management systems, internal panels, e-commerce, premium sites); and Oktya Studio, the panel where you watch and control your agent live.

How is this different from someone just installing a bot?

Oktya Studio. Anyone can leave a bot running blind. We give you the panel to see every conversation, real-time KPIs, and a chat to talk to your own agent. You see what it does and you steer it.

Do I need a technical team?

No. We set up and maintain everything. The agent works on top of the tools you already use (WhatsApp, Instagram, your CRM) and you control it from Studio, without writing a single line of code.

Which channels does the agent work on?

WhatsApp and Instagram, 24/7. It replies in seconds, qualifies leads, books, follows up, and escalates to a human when needed.

How fast can you get it running?

It depends on scope, but an AI agent in production is usually live in days, not months. On the first call we give you a concrete timeline.

Does it integrate with my CRM and payment rails?

Yes. We connect the agent to your CRM, e-commerce and payment rails so it qualifies, charges and logs everything where you already work. Custom integrations for your stack.

What languages does it support?

Spanish and English. The agent respects the language of each conversation.

How does billing work?

A monthly payment per business, scaled to scope: which agents, which software and which integrations we build. We tell you clearly on the first call, no surprises and no long contracts.

Do you work with businesses outside my country?

Yes. We work with SMBs across Latin America, fully remote, in Spanish and English.

How to stop losing clients for responding late

Slow attention costs sales. Response speed is the hidden factor.

10pm

client writes

9am

you respond

sales closed

Hector Mejia · @hectormej.ia

THE PROBLEM

The client writes at 10pm and already bought from someone else

When someone is ready to buy, they're ready now. If they don't get a response in minutes, they keep looking. And whoever responds first has a massive advantage.

This isn't a customer service problem. It's a sales architecture problem. And it has a solution.

10:23pm · The client writes
They have a specific question about price or availability. They're ready to decide.
10:24pm · No response
They open another tab. Start looking at alternatives.
9:05am · You arrive
They already made the decision. They don't need you anymore.

THE REAL COST

You don't just lose a sale. You lose initial trust, which is the hardest to recover. The first responder sets the standard for the conversation.

THE COST

Response speed correlates with conversion

There's consistent evidence that first response speed is one of the strongest factors in lead conversion. The first responder doesn't just win more often: they also frame the conversation.

Delay isn't neutral. Every minute without a response increases the probability that the prospect chooses someone else. Not because they're better, but because they were available.

WHAT MATTERS

It's not about responding faster than humanly possible. It's about not leaving silence where there should be conversation.

THE SOLUTION

An agent that responds in seconds, 24/7

The solution isn't hiring more people to be available at night. The solution is an AI agent that handles the first interaction for you.

1Responds instantly, at any hour. The client doesn't wait, doesn't lose the thread, doesn't keep looking.
2Qualifies the lead with specific questions. Understands what the prospect needs, their budget, their urgency.
3Only passes you qualified leads. You don't attend to everyone. You attend to those who already showed real intent. Your time is worth more than that.

IMPORTANT

The agent doesn't close sales alone. It sets the stage so you can close with the advantage of already knowing who you're talking to.

THE IMPLEMENTATION

How to implement it in your business

It doesn't require complicated technology. It requires clarity about your current sales process.

1Map where your leads come in. WhatsApp, Instagram DM, web form, email. The agent operates where the messages arrive.
2Define the key qualification questions. What you need to know about the prospect before talking to them. That's the agent's base script.
3Configure the initial response. The agent greets, clarifies basic questions, and asks the qualification questions. Natural, without sounding like a generic bot.
4Define the escalation criteria. What signals make the agent pass the lead to you. Urgency, budget, complex technical question.

THE RESULT

When you enter the conversation, you already know who you're talking to, what they want, and why they're worth your time.

Want to implement this?

I can help you set up an agent that responds fast and qualifies on its own. Message me and we figure it out.

Talk to me on WhatsApp

IG: @hectormej.ia

@hectormej.ia · 2026